2 minutes reading time
(470 words)
IPSA Kind of Magic: “Happy Clients Stick: How to Keep Clients Smiling”.
Happy Clients Stick — And Here’s Why
These days, it can feel like great service is a thing of the past. You’re routed through call centres, left on hold, or directed to a chatbot that doesn’t quite understand the question. Even when you do speak to someone, they might not have the knowledge or authority to help.
And yet, the need for proper, personal service hasn’t gone away. In fact, the desire for it is stronger than ever.
One simple statistic says it all: 73 percent of consumers are willing to go out of their way to do business with companies that offer great customer service.
That’s what we’re exploring on this week’s episode of IPSA Kind Of Magic, going live at 1pm on today on LinkedIn.
At first glance, this podcast might seem like it’s about two separate things: on one hand, we’re talking about the true value of customer service in today’s world. On the other, we’re showcasing the quality, consistency and care that IPSA members bring to their local work - in this case, through the experience of Whitefield Legal Services.
But the truth is, these aren’t two conversations. They’re one.
Because when customer care is done well - when it’s grounded in local knowledge, delivered by real people, and built around what the client actually needs - you get exactly the kind of service IPSA exists to promote.
Chairing the conversation is Gareth Wax, who also produces and directs the series. He’s joined by conveyancing collaborator Hamish McLay, whose practical perspective always helps to root things in the day-to-day. They’ll be speaking with returning contributors Bharti Bhuva and Sharon Whitney from Whitefield Legal Services - professionals known for doing the job with care and clarity.
As always, there’s no script. Everyone brings their own insight. Expect a conversation that acknowledges the frustrations many people now feel - and the simple, human answers that still work best.
At IPSA, we believe in local people with local knowledge doing local work. Our members answer the phone when it rings. They don’t pester or upsell. They don’t hide behind portals or policies. They just help - and that’s what sticks.
This podcast is live at 1pm, and the episode is recorded too, so you can catch up whenever suits. We genuinely welcome questions and feedback, both during the live session and afterwards.
Whether you’re in conveyancing, legal services, or you’ve just had enough of bad service and want to hear how it can be better - get there. Be part of it.
P.S. Don’t forget, if you’re interested in contributing to this or upcoming episodes, or even want to get some questions raised or leave us with comments, feel free to reach out throughThis email address is being protected from spambots. You need JavaScript enabled to view it.
These days, it can feel like great service is a thing of the past. You’re routed through call centres, left on hold, or directed to a chatbot that doesn’t quite understand the question. Even when you do speak to someone, they might not have the knowledge or authority to help.
And yet, the need for proper, personal service hasn’t gone away. In fact, the desire for it is stronger than ever.
One simple statistic says it all: 73 percent of consumers are willing to go out of their way to do business with companies that offer great customer service.
That’s what we’re exploring on this week’s episode of IPSA Kind Of Magic, going live at 1pm on today on LinkedIn.
At first glance, this podcast might seem like it’s about two separate things: on one hand, we’re talking about the true value of customer service in today’s world. On the other, we’re showcasing the quality, consistency and care that IPSA members bring to their local work - in this case, through the experience of Whitefield Legal Services.
But the truth is, these aren’t two conversations. They’re one.
Because when customer care is done well - when it’s grounded in local knowledge, delivered by real people, and built around what the client actually needs - you get exactly the kind of service IPSA exists to promote.
Chairing the conversation is Gareth Wax, who also produces and directs the series. He’s joined by conveyancing collaborator Hamish McLay, whose practical perspective always helps to root things in the day-to-day. They’ll be speaking with returning contributors Bharti Bhuva and Sharon Whitney from Whitefield Legal Services - professionals known for doing the job with care and clarity.
As always, there’s no script. Everyone brings their own insight. Expect a conversation that acknowledges the frustrations many people now feel - and the simple, human answers that still work best.
At IPSA, we believe in local people with local knowledge doing local work. Our members answer the phone when it rings. They don’t pester or upsell. They don’t hide behind portals or policies. They just help - and that’s what sticks.
This podcast is live at 1pm, and the episode is recorded too, so you can catch up whenever suits. We genuinely welcome questions and feedback, both during the live session and afterwards.
Whether you’re in conveyancing, legal services, or you’ve just had enough of bad service and want to hear how it can be better - get there. Be part of it.
P.S. Don’t forget, if you’re interested in contributing to this or upcoming episodes, or even want to get some questions raised or leave us with comments, feel free to reach out through
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