Moving home should be exciting, but for too many buyers and sellers across the UK, it becomes one of the most stressful, expensive and frustrating experiences of their lives.
Months of chasing. Solicitors who do not respond. Estate agents who disappear after the listing goes live. Missing paperwork. Mortgage delays. Leasehold surprises. Broken chains. Completion dates that keep slipping. Thousands of pounds lost on surveys, searches, legal fees, removals, storage and temporary accommodation.
And when it all goes wrong, home movers are often left feeling ignored, powerless and alone.
That is why WiggyWam created the Wall of Complaints - a public space where buyers, sellers, tenants, landlords and property professionals can share the real experiences that too often get brushed aside as "just part of the process". The Wall highlights complaints and issues across the home-moving journey, from poor communication and legal delays to failed sales, missing information, law firms collapsing, bad service and avoidable stress.
The recent PM Law case showed just how badly things can go wrong when the system fails. The Solicitors Regulation Authority said it intervened into PM Law in February 2026 after the firm unexpectedly closed, later confirming that its investigation involved a suspected fraud concerning around £39.5 million of client funds. Thousands of clients were affected, including people in the middle of buying or selling homes.
PM Law may be an extreme case, but the fear, confusion and helplessness it created will feel familiar to many home movers.
Because even when there is no major collapse, buyers and sellers can still find themselves trapped in a process where nobody seems fully accountable.
The seller is waiting. The buyer is chasing. The estate agent is trying to hold the sale together. The solicitor needs information. The broker or lender needs clarity. The chain depends on everyone moving at the right time - yet everyone is often working in different places, using different systems and holding different pieces of the puzzle.
That fragmentation is what causes so much stress.
WiggyWam is trying to change that.
Through its Maverick movement, WiggyWam is bringing buyers, sellers, estate agents, solicitors, brokers, lenders and property professionals together under one digital roof. Its aim is to create a more connected, transparent and better-prepared home-moving process, supported by our powerful Moving Hub, the Sellers Pack with smart interactive forms, shared property workspaces with dedicated tasks and milestones for all parties involved in the sale, upfront information, discussion forums and tools designed to reduce confusion, delay and unnecessary fall-throughs.
But change starts with people speaking up.
If you have had a dreadful home-moving experience, your story matters. Whether you were let down by poor communication, legal delays, estate agent service, mortgage issues, missing information, leasehold problems, survey surprises or a collapsed chain, we want to hear from you.
Submit your experience to the WiggyWam Wall of Shame.
Register with WiggyWam.
Join the discussion forums.
Share what happened, find support, ask questions and help others avoid the same mistakes.
For too long, home movers have been told: "That's just how it is."
We disagree.
The old way is broken - and the more people speak up, the harder it becomes for the industry to ignore.