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Latest survey of seller's shows preference for High Street Agents over online

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A new survey suggests online agents are favoured by only three per cent of sellers.


The study involved a modest sample - just 1,107 sellers - but the figure favouring online firms is markedly lower than most surveys before the pandemic, and those conducted last year.

Of the 88 per cent who said they used High Street firms, almost three quarters described the agents as having performed very well or satisfactorily: 15 per cent were disappointed with the service they received. 

When asked what they would do to improve the experience of using an estate agent, just over a fifth said they would reduce the fees that agents charge and 14 per cent wanted a generally better standard of service.

Specifically around one in 10 wanted better communication.

The survey was carried out last weekend for WiggyWam.

OTHER SOURCES:

...

Majority of sellers opt for high street estate agents over online options | Mortgage Introducer

An estimated 88% of home sellers used a traditional high street estate agent for their latest move, according to a survey completed in January by property platform WiggyWam.
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